Informativa sui rimborsi
Returns, refunds and warranty
If in doubt, ask first. It is cheaper than guessing with a screwdriver.
Our end goal is for you buy a product that works, not hardware you can’t use. We believe returns should be simple and fair.
Offering 30-day returns
- Returns are accepted within 30 days of delivery.
- For change-of-mind returns, all postage is at your cost.
- Contact us first so we can provide a cheaper Australia Post return label to save you money.
No-risk compatibility policy
If the Faikin/Faikout is incompatible or has a product-fit issue, we may provide a full refund once the unit has been returned via post.
Under this policy:
- We cover the cost of the return postage
- Opened and used products may be return and are acceptable
- Missing or damaged packaging may be returned and is acceptable
- Normal installation marks may be returned and are acceptable
In return, we ask you provide:
- Your indoor unit model number
- A short description of the AC unit, and/or Faikin behaviour
- Any troubleshooting steps you have already tried, if notable
The information you provide is used to improve quality of the database to prevent other people from experiencing similar problems.
Faulty products
All modules are flashed and tested before dispatch.
Each module is:
- Programmed before shipping
- Quality checked to ensure accessible web UI through Faikin Wi-Fi hotspots
- Bench-tested for communication with a compatible Daikin control board using a supplied cable
If a product arrives faulty or fails under normal use conditions, we will provide resolution in line with Australian Consumer Laws. Depending on circumstances, this may be a replacement, a repair or a refund. There are no exclusions to policy or limits your rights under the Australian Consumer Laws.
12 month voluntary warranty
Under rights of Australian Consumer Law, from the date of delivery we offer a 12 month voluntary warranty against defects. This warranty is in addition to, and does not replace your statutory rights. Consumer guarantee rights may continue beyond 12 months where applicable.
Customers outside Australia
Our world-wide and Australian customers are voluntarily covered under the same policy. Australian Consumer Protection Laws are strict and fair, and are at least as generous as what you are entitled to at home. We do not pretend to know every consumer law, warranty rule or return regulation from every country on earth, or whether they apply to a small Canberra-based business. As a practical approach, we extend the same core customer protections wherever reasonably possible.
I ordered the wrong cable, how can I get help?
If you ordered the wrong cable, contact us and we can help. We do not charge an exchange fee for incorrect cable selections or orders. You will pay postage for the replacement cable. In most cases, we will not ask you to return the original cable. This is partly to save time, partly to save waste, and partly because shipping a low-value cable is not economical.
How do I return an item?
Contact us via email, provide the order number and a short description of the problem. We will send next-step instructions and issue a return label, if applicable.
Refund timing
Refunds are usually processed within five (5) business days of the receiving the item and perfoming refund checks.
Is anything not covered?
This policy does not cover problems caused by misuse, incorrect installation, or damage caused by not following basic installation instructions, including isolating mains power before installation.
If in doubt, ask first. It is cheaper than guessing with a screwdriver
